Birthday Party
Terms & Conditions

These terms & conditions form the standard contract for party bookings at The Little Play Lounge. Please read them carefully. Once a booking is confirmed and payment received, a binding agreement is made between the person named on the booking form and The Little Play Lounge.

This contract is governed by English law. “The Little Play Lounge” is a trading name of Digitgain LTD (Company No. 02251657). In this agreement, “we”, “our”, and “us” refer to The Little Play Lounge; “you” and “your” refer to the client making the party booking.

1. Party Package

Our party package includes:

• Exclusive hire of the little play lounge play area and café tables

• 2-hour party duration

• Access for party hosts to set up 30-minutes before party start time

• Up to 25 children (aged 0 to 3.5 years)

• Tables set up in a line

• Structured party timeline

• Access to The Little Café

• Optional add-ons for food and drinks

Please Note:

• The package price includes VAT at the current rate.

• Bookings are only available on pre-approved and available dates.

• Children up to 12 years may attend, but the play equipment is only suitable for children aged 0–3.5 years.

• All guests must vacate the venue promptly at the end of the party.

• Outside food is not permitted, except for a birthday cake or cupcakes.

• You are welcome to bring your own decorations, but nothing may be attached to the Orangery ceiling, which is made of tensile fabric.

• Our gardens will be open for access during spring / summer months, play area doors must remain closed and the garden accessed from the corridor only.

• All decorations must be removed at the end of your event, this includes bouncy castles / ponies or any other form of entertainment.

2. Pricing

If there are changes to tax rates beyond our control (e.g. VAT increases), we reserve the right to adjust our prices accordingly.

3. Payment Terms

3.1 Booking

A completed booking form must be submitted within 5 working days of agreement, or the date will be released.

3.2 Invoicing

Upon receiving your completed booking form, we will issue an invoice for 50% of the total package cost, payable within 5 working days to secure your booking.

Your booking is not confirmed until both the form is submitted and the deposit paid.

Submitting the booking form indicates agreement with these Terms & Conditions.

The remaining 50% is due 4 weeks before your event date.

Optional extras must be confirmed at least 3 weeks prior, and payment for these will be required in full at the time of booking.

4. Cancellations

4.1 Client Cancellations

All cancellations must be made in writing.

Payments are non-refundable.

If the party child or an immediate family member is unwell on the day, we will offer either: A 25% partial refund, or a list of new available dates to reschedule.

4.2 Cancellations by The Little Play Lounge

We reserve the right to cancel your event if:

• Force Majeure or venue issues arise, such as unforeseen closures. In such cases, we will offer either a full refund of any payments made or the option to rebook for a different date.

• We determine, at our reasonable discretion, that the booking may negatively impact the reputation of The Little Play Lounge. In this instance, we will treat the situation as a client cancellation.

5. The Little Play Lounge Rules

During your event, please be aware of the following:

• We are not a childcare provider.

• You and your guests are responsible for supervising all children.

• Children must not be left unattended.

• Food and drink must be purchased onsite and is not permitted in the play area.

• Shoes must be taken off before accessing the play area.

• Socks must be worn in the play area.

6. Liability & Insurance

We do not accept responsibility for any loss or damage to personal items.

We are not liable for injury or accidents unless they are a direct result of staff negligence or structural failure of our facilities. Our venue carries public liability insurance up to £5 million.

7. Damage & Loss

You are responsible for any damage, loss, or excessive mess caused by you or your guests to the venue, furnishings, or equipment.

8. Guest Conduct

All guests must follow reasonable instructions from our staff during the event.

Children under 18 must be always supervised by an adequate number of adults.

The Little Play Lounge is set within a private estate—guests must remain on site during the event.

9. Complaints

If you have any concerns during your event, please speak to a senior member of staff immediately so we can try to resolve the issue. If your issue is unresolved, please submit your complaint in writing within 28 days of the event.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Once a booking form is signed, the version of the Terms current at the time will apply, unless otherwise agreed.