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Terms & Conditions

The following terms and conditions are agreed by customers upon booking a play session:

The Little Play Lounge is suitable for children from 0 to 3.5 years old. To attend a play session with us, bookings must be made in advance via our website. Due to capacities, we cannot allow people to turn up. Full payment is taken at the time of booking a play session.

Once your session is booked, we are unable to swap or refund if for any reason you cannot attend.

Tickets are priced per person, everyone attending will need a ticket to enter. Older children may enter but we ask they leave the equipment to younger children. Bookings can be made for a group up to 6 people. For larger groups, please contact us.

Each booking must include at least one adult aged over 18 years old. Parents / carers are always responsible for their children's welfare and safety as The Little Play Lounge is not a childcare facility. Our sessions are 1.5 hours long. You may arrive after the session start time however you will still need to leave the play area once the session finishes to allow our staff to clean and reset for the next session or close for the day.

The Little Play Lounge has a café which serves a selection of cold and hot drinks along with a lunch menu. We cater for weaning babies up to toddlers including allergies. It is not an option to bring in your own food / snacks other than baby milk or formula.

You are welcome to stay after your session ends or arrive earlier to join us for food and drinks. Please note the venue opens from 10am and closes at 3pm. Tables cannot be reserved, and we ask that you do not use our tables for nappy changes or storing your belongings.

Furniture in our cafe area must not been moved to ensure everyone’s safety. Fire Exits must be always kept accessible.

We have a designated area for you to store your bags and shoes on arrival. The play area is a shoe free zone to keep it as clean as possible, please ensure you are wearing socks. You may bring indoor shoes or slippers. Due to our limited space inside the venue, we have no space to store pushchairs or prams, please leave them in your car. If you do bring one to the door, it will be left on our patio at your own risk.

If you wish to take photos, please ensure you are mindful, and any photos do not contain other children.

Between each session our toys and equipment are cleaned. If your child has put a toy in their mouth, please place in our dribble box, these get a thorough cleaning before being placed back in our play area. Toys and equipment are often switched to allow for a variety of play. All cleaning products used conforms with the relevant British & European Standards. EN 14476, EN 1276, EN 127.

The Little Play Lounge accepts no liability for any loss or damage to personal property including vehicles parked in our car park whilst visiting.

We are a non-smoking venue, and this includes the use of e-cigarettes both inside and in our garden area.

Thank you.

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